Frequently Asked Questions

What is the language of our conference?
The entire conference languages is English and Chinese, for the convenience of international participants simultaneous interpretation services will be provided.

What is one to one meeting?
One to one meeting is an innovative networking chance. One to one meeting provides you with exclusive meeting place to discuss, share insights and face to face with you wishing clients. Each VIP ticket includes three prescheduled one to one meetings.

What is VIP?
1 VIP ticket including 3 one-to-one meetings and VIP seats in the front row at the event.

When will I receive the conference materials?
Your conference handouts will be distributed on-site on the first event morning at the registration centre or please the staff if you missed it. Electronic materials will be downloadable online within two weeks after the events.

When should I pay for the conference?
Generally, the payment should be processed within 5 working days after registration done. 

How should I pay for the conference?
Payment can be made by bank transfer or by credit card. Registration coordinator will send you the bank details if paid by bank transfer.

Are the meals included?
The registration fee includes all sessions, luncheon, refreshments& a full set of documentation. But accommodation is not included.

What about accommodation and venue?
The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are on the Venue page. To enjoy our corporate accommodation rate, our coordinator will send you the special hotel reservation form or a direct contact person from the hotel. Details of Venue information would be available on our website, please contact us, for further assistance.

What should I wear?
The dress code at the conference is business casual. The speakers usually come in business attire.

Special Needs
If you have any special needs, and/or dietary restrictions, please feel free to let us know in the registration form. Your pleasant experience during our events would be our consistent pursuit.

Cancellation & Transfer:
If you are unable to attend, a substitute delegate is always welcome at no extra charge. Alternatively, you may choose to credit the full value of your registration towards a future event. Cancellations received two month before conference will be entitled to 50% refund. Thereafter, cancellations are regrettably not refundable. A complete set of course documentation will however be made available. In the event that ACE EVENTS cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. Alternatively, you may choose to credit the full value of your registration towards a future event.

Will I receive any information from you in the mail?
We will send you the update information during registration. After the conference, from time to time, you may receive brochures on related events. If you do not like to be in our mailing list, please feel free to contact us at info@scinno-cn.com